 | Woe was me a few days ago. Anticipation was at its extreme. I'd decided the time was finally upon me to open my bottle of Glenmorangie 15-year-old Single Highland Rare Malt Scotch Whisky. So I lovingly drew the bottle out of its box. And lovingly drew the cork. And that's when disaster struck! The cork broke! What!! It was stuck steadfastly to the neck of the bottle, and the centre came away with the top as I pulled it. |
| There then followed an emergency operation to ease as much of the remnants out, without too much dropping into that precious gold nectar. I then filtered it twice, which removed all but the tiniest pieces of cork. And the bottle has been resealed with a professional wine stopper. Thinking that Glenmorangie should know what had happened, I messaged them while out for my afternoon stroll the next day. |  |
 | Glenmorangie has long been my favourite brand of single malt whisky because of its wonderful aroma, taste and texture. And it's good to know that their customer service team are out of the top drawer, too. Responding within minutes of me messaging them, they instantly offered me a replacement bottle to make amends. They explained that as cork is a natural product this type of defect can happen at any time, and advised that bottles should be rotated every couple of weeks to ensure the cork does not stick to the side. |
Apparently my bottle was produced more than ten years ago - which makes the whisky at least 25 years old. And that prolonged maturity has definitely added an extra something! It is absolutely delicious!
They said the replacement could take up to 28 days to arrive. It came within four days. This was customer service at its very best.
Thank you Glenmorangie Quality and Twitter teams - you have a customer for life.
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